26 Wych Elm
Harlow
Essex CM20 3GN
Tele: 01279 909157
E-mail: info@achhealthcare.co.uk
Last Revision: August 2023
Revision: 3.0
Next Revision: August 2024
Signed By: Admire Dube
Position: Director
Signature:
©All Policies and Procedures are owned by The Company and copying material requires permission from a Director of The Company
When ACH Healthcare Ltd processes your personal data, it is required to comply with the Data Protection Act 2018 (“DPA”) and the UK GDPR (the DPA and UK GDPR are together referred to as the “Data Protection Legislation”).
Your personal data includes all the information we hold that identifies you or is about you, for example, your name, email address, postal address, date of birth, location data and in some cases opinions that we document about you; as well as special categories of data, including but not limited to, medical and health records, Care or Support Plans and information about your religious beliefs, ethnic origin and race, sexual orientation and political views and everything we do with your personal data counts as processing it – including collecting, storing, amending, transferring and deleting it. We are, therefore, required to comply with the Data Protection Legislation to make sure that your information is properly protected and used appropriately.
This data privacy policy provides information about the personal data we process, why we process it and how we process it.
ACH Healthcare Ltd is the data controller of the personal data you provide. Admire Dube is the appointed as Privacy and Data Protection Officer and has day to day responsibility for ensuring that we comply with the Data Protection Legislation and for dealing with any requests we receive from individuals exercising their rights under the Data Protection Legislation.
We process your personal data in order to provide you with the services you have requested, to fulfil the contract we have entered into with you and/or to receive services or goods from you. We may also process your personal data to respond to any queries or comments you submit to us and to correspond with you on a day-to-day basis.
We may need personal data from you to be able to provide services to you, to meet our legal obligations, to enter into a contract with you and/or to provide you with all the information you need. If we do not receive the personal data from you, we may be unable to fulfil our obligations to you. More information about the personal data we process is set out below:
Service Users
Personal data that we may process about you (depending on the extent of the information you have provided to us) includes:
We process most of your information on the grounds of consent from you, legitimate interests (such as providing your personal care preferences, your likes and dislikes, medical history, and whether or not you have a DNAR in place are important to the performance of a contract we have entered into with you, protection of the vital interests of a Data Subject or, in the case of special categories of data, processing for the provision of health or social care or treatment or the management of health or social care systems or services.
Supply Clients
Data that we may process about you includes:
We process most of your information on the grounds of our legitimate interests (including a business relationship with you or the company for which you work) and fulfilment of our contract with you (where you are an individual). Any information we process about the company for which you work rather than you as an individual is not covered by this data privacy policy.
Candidates
Personal data that we are likely to process about you includes:
We process most of your information on the grounds of our legitimate interests to determine whether or not we have a suitable vacancy for you. If we obtain consent from you to the processing of your personal data, you can withdraw your consent at any time. This will not affect the lawfulness of any processing we carried out prior to you withdrawing your consent.
Please note – although the UK is no longer part of the EU, we will still comply with the following:
We only transfer your personal data to the extent we need to. Recipients of your personal data may include:
We do not transfer your personal data outside of the EEA.
We will retain your personal data for the required period of 5 years and your information will be kept securely at all times.
Following the end of the relevant retention period, your files and the personal data covered by the retention period will be permanently deleted or destroyed in an appropriate way.
You benefit from a number of rights in respect of the personal data we hold about you. We have summarised the rights which may be available to you below, depending on the grounds on which we process your data. More information is available from the Information Commissioner’s Office website (https://ico.org.uk/for-organisations/guide-to-the-general- data-protection-regulation-gdpr/individual-rights/). These rights apply for the period in which we process your data.
You have the right to ask us to confirm that we process your personal data, as well as having the right to request access to/copies of your personal data. You can also ask us to provide a range of information, although most of that information corresponds to the information set out in this data privacy policy.
We will provide the information free of charge unless your request is manifestly unfounded, excessive or repetitive, in which case we are entitled to charge a reasonable fee. We may also charge you if you request more than one copy of the same information.
We will provide the information you request as soon as possible and in any event within one month of receiving your request. If we need more information to comply with your request, we will let you know.
If you believe personal data we hold about you is inaccurate or incomplete, you can ask us to rectify that information. We will comply with your request within one month of receiving it unless we do not feel it is appropriate, in which case we will let you know why. We will also let you know if we need more time to comply with your request.
In some circumstances, you have the right to ask us to delete personal data we hold about you. This right is available to you:
There are certain scenarios in which we are entitled to refuse to comply with a request. If any of those apply, we will let you know.
In some circumstances, you are entitled to ask us to suppress processing of your personal data. This means we will stop actively processing your personal data but we do not have to delete it. This right is available to you:
You have the right to ask us to provide your personal data in a structured, commonly used and machine-readable format so that you are able to transmit the personal data to another data controller. This right only applies to personal data you provide to us:
We will respond to your request as soon as possible and in any event within one month from the date we receive it. If we need more time, we will let you know.
You are entitled to object to us processing your personal data:
In order to object, you must have grounds for doing so based on your particular situation. We will stop processing your data unless we can demonstrate that there are compelling, legitimate grounds which override your interests, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.
Automated decision making means making a decision solely by automated means without any human involvement. This would include, for example, an online credit reference check that makes a decision based on information you input without any human involvement. It would also include the use of an automated clocking-in system that automatically issues a warning if a person is late a certain number of times (without any input from HR, for example).
We do not carry out any automated decision making using your personal data. [If ACH Healthcare Ltd carries out automated decision making, delete this sentence and complete the section below].
We carry out the following types of automated decision making using your personal data: [If ACH Healthcare Ltd does not carry out automated decision making, delete this sentence and include the sentence above. If it does carry out automated decision making, provide further information here].
If you think we have processed your personal data unlawfully or that we have not complied with UK GDPR, you can report your concerns to the supervisory authority in your jurisdiction. The supervisory authority in the UK is the Information Commissioner’s Office (“ICO”). You can call the ICO on 0303 123 1113 or get in touch via other means, as set out on the ICO website: https://ico.org.uk/concerns/.
If you have any questions or would like more information about the ways in which we process your data, please contact Mr Admire Dube, Data Protection Officer, ACH Healthcare, Tele: 07482992262.